Terms of Service

These Terms of Service govern your access to and use of the website, products, and services operated by TULLE FOUNDRY SHOP LIMITED (“TULLE FOUNDRY”, “we”, “our”, or “us”). By browsing our website, creating an account, placing an order, or using any part of our services, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

Use of Our Website

You may use our website only for lawful personal or commercial shopping purposes. You agree not to use the website in any way that could damage, disable, overload, interfere with, or compromise the security or normal operation of the site.

You must not attempt to access restricted areas, interfere with our systems, upload malicious code, scrape content without permission, or use our website for fraudulent, misleading, or unlawful activity.

Product Information and Availability

We aim to present our products as accurately as possible, including descriptions, images, dimensions, materials, finishes, pricing, and availability. However, product colors, textures, proportions, or visual details may appear slightly different due to screen settings, lighting, photography, natural material variations, or production differences.

Product availability may change without notice. We reserve the right to update, modify, discontinue, or limit the sale of any product at any time.

Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms. An order confirmation email means we have received your order, but it does not guarantee final acceptance.

We may refuse, cancel, or limit an order for reasons including payment issues, suspected fraud, pricing errors, inaccurate product information, stock limitations, shipping restrictions, or violation of these Terms.

If an order is cancelled after payment has been made, any eligible refund will be handled in accordance with our applicable policies.

Customer Information

You are responsible for ensuring that all information submitted during checkout or account registration is accurate, complete, and current. This includes your name, email address, phone number, billing address, shipping address, and payment-related details.

TULLE FOUNDRY is not responsible for delays, failed deliveries, additional fees, or order issues caused by incorrect, incomplete, or outdated customer information.

Payments

All purchases must be paid using the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is valid.

We may use third-party payment processors to securely handle transactions. We reserve the right to cancel or hold an order if payment cannot be verified or if the transaction appears suspicious.

Intellectual Property

All content displayed on our website, including text, product images, photographs, graphics, logos, icons, videos, layouts, design elements, software, and other materials, is owned by TULLE FOUNDRY, its licensors, or its content providers.

You may not copy, reproduce, modify, publish, sell, distribute, display, transmit, or create derivative works from any website content without prior written permission from us.

Returns, Refunds, and Shipping

Returns, refunds, exchanges, cancellations, shipping timelines, delivery responsibilities, and related procedures are governed by the specific policies published on our website.

Before placing an order, you should review our Shipping Policy and Return & Refund Policy carefully. By completing a purchase, you acknowledge that you understand and accept those policies.

Prohibited Conduct

You agree not to:

• Provide false, misleading, or unauthorized information

• Use another person’s payment method without permission

• Interfere with website security or functionality

• Attempt unauthorized access to our systems or customer accounts

• Copy or misuse our content, branding, or product images

• Submit fraudulent orders, chargebacks, or claims

• Use our services in violation of any applicable law or regulation

We reserve the right to restrict access, cancel orders, suspend services, or take legal action where misuse is suspected.

Third-Party Services and Links

Our website may include links to third-party websites or rely on third-party tools for payments, shipping, analytics, hosting, or other services. These third parties operate independently from TULLE FOUNDRY.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or service providers.

Limitation of Liability

To the maximum extent permitted by law, TULLE FOUNDRY shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

Our total liability for any claim related to a product or order shall not exceed the amount paid for the specific product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless TULLE FOUNDRY, its directors, employees, partners, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms, breach of applicable law, or infringement of third-party rights.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website features, policies, or legal requirements.

Any revised version will be posted on this page and will take effect once published. Continued use of our website after the updated Terms are posted means you accept the revised Terms.