Return & Refund Policy

At TULLE FOUNDRY SHOP LIMITED (“TULLE FOUNDRY”, “we”, “our”, or “us”), customer satisfaction is important to us. We carefully review return and refund requests to ensure each case is handled fairly, clearly, and in line with the condition of the product received.

Please read this Return & Refund Policy before placing an order.

Refund Eligibility

You may request a refund within 14 days from the date your order is delivered if the product arrives defective, damaged, or materially different from the description shown on our website.

To qualify for review, the item must be unused, unwashed, unaltered, and returned in its original condition with all tags, labels, packaging, accessories, manuals, and included components intact.

How to Request a Refund

To begin a refund request, please contact our Customer Support team using the contact details provided on our website.

Your request should include:

• Order number

• Name used for the purchase

• Description of the issue

• Clear photos or videos of the product and packaging

• Delivery confirmation or tracking details, if available

We may request additional information before approving a return or refund.

Defective, Damaged, or Not-as-Described Items

If your item is confirmed to be defective, damaged upon arrival, or significantly different from the product description, we may offer one of the following resolutions depending on the case:

• Full refund

• Replacement item

• Partial refund

• Store credit

• Repair or replacement part, where applicable

A full refund will only be issued after the issue has been reviewed and approved by our support team.

Return Condition Requirements

Returned products must be received in a condition suitable for inspection. Items that are used, installed, assembled, damaged after delivery, missing parts, missing packaging, or returned without approval may be rejected or subject to a reduced refund.

TULLE FOUNDRY reserves the right to determine whether a returned item meets the required condition standards.

Customer Error Returns

If a return is requested due to customer error, including ordering the wrong item, selecting the wrong option, changing your mind, or providing incorrect order details, the customer will be responsible for the return shipping cost.

Original shipping fees, handling fees, and delivery-related charges are non-refundable unless the return is caused by an error on our part.

Non-Refundable Items

The following items are not eligible for refund unless required by applicable law or unless they arrive defective or not as described:

• Used, worn, installed, assembled, altered, or damaged items

• Products returned without original packaging, tags, labels, or accessories

• Custom-made, personalized, special-order, or made-to-order products

• Clearance, final sale, or promotional items marked as non-refundable

• Shipping fees, handling fees, customs duties, taxes, and other delivery-related charges

• Items returned after the 14-day refund request period

Return Shipping

Customers are responsible for arranging and paying return shipping unless the return is approved due to our error or a confirmed product defect.

We recommend using a trackable shipping method and keeping proof of shipment. TULLE FOUNDRY is not responsible for returns that are lost, delayed, or damaged in transit.

Refund Processing

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used at checkout. Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Exchanges

Exchanges may be available depending on product availability and the condition of the returned item. If an exchange is not possible, we may offer an alternative resolution in accordance with this policy.

Contact Us

For return or refund assistance, please contact our Customer Support team through the contact information listed on our website.F