Privacy Policy

TULLE FOUNDRY SHOP LIMITED (“TULLE FOUNDRY”, “we”, “our”, or “us”) values the trust our customers place in us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact our support team, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We May Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically through your use of our website.

Information You Provide

When you make a purchase, create an account, subscribe to updates, or contact us, we may collect details such as your name, email address, phone number, billing address, shipping address, and order-related information.

Payment-Related Information

Payments are handled through secure third-party payment processors. We may receive limited transaction details, such as payment status, billing confirmation, and the last few digits or reference details associated with your payment method.

We do not store full credit card numbers or complete payment credentials on our own servers.

Website and Device Information

When you browse our website, certain technical and usage information may be collected automatically, including your IP address, browser type, device type, pages viewed, time spent on the website, referral source, search activity, and general interaction with our products or content.

How We Use Your Information

We use personal information to operate our business and deliver a reliable shopping experience. This may include using your information to:

• Process, confirm, and fulfill customer orders

• Arrange shipment and delivery

• Communicate order updates, tracking details, and service notices

• Respond to inquiries, support requests, and after-sales issues

• Verify transactions and reduce the risk of fraud

• Improve website performance, product presentation, and customer experience

• Send promotional emails or product updates only where you have chosen to receive them

• Comply with legal, tax, accounting, or regulatory obligations

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to support essential site functions, remember preferences, measure website performance, and understand how visitors interact with our content.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Protect Personal Information

We apply reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include encrypted transmission, restricted access, secure service providers, and internal handling procedures.

However, no website, server, or online transmission method can be guaranteed to be completely secure. For this reason, we encourage customers to use strong passwords and contact us immediately if they suspect unauthorized account activity.

When We Share Information

TULLE FOUNDRY does not sell customers’ personal information.

We may share limited information with trusted third parties only when necessary to provide our services, including payment processors, shipping carriers, logistics partners, website hosting providers, analytics tools, customer support systems, fraud prevention services, and professional advisers.

We may also disclose information when required by law, court order, government request, regulatory obligation, or when necessary to protect our rights, property, customers, or business operations.

Marketing Communications

If you subscribe to marketing emails, we may send you updates about new products, offers, promotions, or brand news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send transactional emails related to your orders or account.

Data Retention

We retain personal information only for as long as necessary to complete the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax records, accounting requirements, and dispute resolution.

When personal information is no longer required, we will delete, anonymize, or securely retain it in accordance with applicable requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or withdrawal of consent where applicable.

To submit a privacy-related request, please contact us using the contact details available on our website. We may need to verify your identity before processing certain requests.

Third-Party Websites

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security standards of any external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or website features.

The updated version will be posted on this page, and the revised policy will take effect once published. Your continued use of our website after any update means you accept the revised Privacy Policy.