Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered by TULLE FOUNDRY SHOP LIMITED (“TULLE FOUNDRY”, “we”, “our”, or “us”). Please review this policy before completing your purchase.

Shipping Rates

Shipping fees are calculated based on several factors, including the product weight, package dimensions, shipping destination, delivery method, and carrier availability.

The applicable shipping cost will be shown at checkout before your order is submitted. Where available, customers may select from different shipping options, such as standard shipping or expedited delivery.

Order Processing

Processing time begins after payment has been successfully confirmed:

• Custom-made wooden products: each item is crafted to order. Production typically takes 5–15 business days, depending on the design, size, and customization details of your order.

• Ready-made (in-stock) wooden products: no production time is required. Orders are typically prepared for shipment within 2–3 business days.

Business days exclude weekends and public holidays. Processing may take longer during peak seasons, promotional periods, inventory checks, payment verification, or other high-volume periods.

Estimated Delivery Time

Delivery time begins after the order has been processed and handed over to the shipping carrier.

Standard shipping time for all orders is 15–30 business days.

These timeframes are estimates only. Actual delivery may vary depending on carrier conditions, destination, customs clearance, weather disruptions, holidays, and other circumstances beyond our control.

Total Estimated Time

The estimated total time from order confirmation to delivery is:

• Custom-made wooden products: 5–15 business days of production + 15–30 business days of standard shipping = 20–45 business days

• Ready-made (in-stock) wooden products: 2–3 business days of processing + 15–30 business days of standard shipping = 17–33 business days

Each product page indicates whether the item is custom-made or ready-made. If your order contains both custom-made and ready-made items, the full order may be shipped together once the custom items are completed.

Shipping Options

Available shipping options may vary depending on your delivery location and the products in your order.

Expedited delivery, where available, shortens transit time only and does not reduce the production or processing period unless otherwise stated.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier to update tracking records after the package has been scanned into its system.

Customer Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout, including apartment number, unit number, postal code, phone number, and any delivery instructions required by the carrier.

TULLE FOUNDRY is not responsible for delivery delays, failed delivery attempts, returned packages, lost shipments, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Refused, Unclaimed, or Failed Deliveries

If a package is refused, left unclaimed, or returned due to failed delivery attempts, the customer may be responsible for any return shipping fees, reshipping fees, storage fees, handling charges, or carrier-related costs.

Original shipping fees are non-refundable unless otherwise required by applicable law.

International Orders and Customs

For international shipments, the customer is responsible for any customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees charged by the destination country.

Customs inspections and local import procedures may cause delays. TULLE FOUNDRY is not responsible for delays, additional costs, or delivery issues caused by customs authorities, import restrictions, or failure to pay required duties or taxes.

Delivery Delays

While we work with reliable shipping providers, delivery dates cannot be guaranteed. Delays may occur due to carrier disruptions, weather conditions, customs processing, local regulations, incorrect address details, public holidays, or circumstances outside our control.

If your shipment appears significantly delayed, please contact our Customer Support team and we will assist where possible.

Damaged Packages

If your order arrives with visible damage, please take photos of the packaging and product before discarding any materials. Contact our Customer Support team as soon as possible with your order number and supporting images or videos.

Damage claims may require carrier review, and retaining the original packaging may be necessary for inspection.